Exceptional Emergency Center - Port Arthur

Exceptional Emergency Center is proud to serve the vibrant Port Arthur community as a department of Lumberton Hospital, providing quality health care services to the area. 

Through our affiliation with Altus Lumberton Hospital, Exceptional ER in Porth Arthur proudly accept Medicare patients!


With a highly skilled team of physicians, nurses, and support staff, we provide unmatched care in state-of-the-art facilities with no wait times.

Port Arthur has a diverse community with a rich cultural heritage. This diversity is reflected in various events and festivals that celebrate the community’s heritage and traditions. The city also offers recreational opportunities for residents and visitors. Port Arthur has many parks and green spaces, including the Sea Rim State Park, where visitors can enjoy outdoor activities such as fishing, camping, birdwatching, and beachcombing along the Gulf Coast.

Port Arthur is home to the Museum of the Gulf Coast, which showcases the history, culture, and achievements of the region. The museum features exhibits on local music, sports, industry, and notable individuals who have made an impact on the area.

Port Arthur ER is open 24 hours a day, seven days a week, and is dedicated to providing quality emergency care to the community in times of need.

If this is a life-threatening issue, please call 911 or go to your nearest emergency room. We can’t guarantee a response in a timely fashion according to your emergency condition. 

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    If this is a life-threatening issue, please call 911 or go to your nearest emergency room. We can’t guarantee a response to your message in a timely fashion according to your emergency condition. We are unable to bill Medicaid, Medicare, Tricare, or any other government-sponsored plans.

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    Port Arthur ER Accepts All Major Insurance Companies

    We welcome healthcare plans from all major insurers, including but not limited to:

    • Cigna AETNA
    • BCBS
    • Humana
    • United Health Care 

    Through our affiliation with Altus Lumberton Hospital, Exceptional ER in Port Arthur proudly accepts Medicare patients!

    Although we are not currently affiliated nor participate with any in-network insurer, under the protection of federal and state laws, you are guaranteed coverage in an actual emergency. As soon as you enter our facility, our specialists will be ready to assist you. They will start the process by validating your insurance benefits; later, they will process claims on your behalf.

    Emergency Care Coverage

    Texas State law requires insurance companies to pay for emergency care at the insured’s in-network benefit level.

    Both federal and state laws recognize the “prudent layperson standard” in determining what the patient feels is an emergency.

    Prudent Layperson Standard states the following:

    The term “emergency medical condition” means a medical condition manifesting itself by acute symptoms of sufficient severity (including severe pain) such that a prudent layperson, who possesses an average knowledge of health and medicine, could reasonably expect the absence of immediate medical attention to result in:

    • Placing the health of the individual (or, in the case of a pregnant woman, the health of the woman or her unborn child) in serious jeopardy.
    • Serious impairment to bodily functions, or
    • Severe dysfunction of any bodily organ or part
    • Serious disfigurement

    Our Services

    The Exceptional Emergency Center at Port Arthur is ready to care for any medical emergency with minimal wait times and offers a wide range of onsite emergency care services. Our goal is to provide quality emergency care to every patient in the community we serve.

    Exceptional Emergency Care Orange, TX

    On-Site Services

    • CT Scan
    • EKG
    • Cardiac Monitoring
    • Ventilation/Intubation
    • Digital X-Ray
    • Ultrasound
    • Splints, Slings, Crutches, Ortho Boots
    • Strep, Mono, and Flu Tests
    Exceptional ER

    Emergency Care

    • Headaches
    • Fever/Flu
    • Pneumonia
    • Bronchitis
    • Allergic Reactions
    • Abdominal Pain
    • Blood Clots
    • Migraines
    • Asthma
    • Sinus Infections
    • Skin Rashes
    • Dehydration
    • Chest Pain
    • Strep Throat
    Exceptional ER

    Trauma Care

    • Concussions
    • Sprains
    • Dislocations
    • Seizures
    • Insect Bites/Stings
    • Burns
    • Broken Bones
    • Lacerations
    • Animal Bites
    • Sports Injuries

    For the elevated care you need, rely on Port Arthur Emergency Room.

    No Surprise Medical Bills!

    We’ve got good news: the “No Surprises Act” took effect at the beginning of this year! Most unexpected medical charges from out-of-network providers are banned by this legislation, meaning you are now protected from surprise billing. 

    The protections will work similarly to those established by the state of Texas, and the new federal rules will apply to all private insurers, including those provided through the Affordable Care Act.

    Insurance companies are also required to provide the same coverage regardless of whether you receive medical attention at an in-network or out-of-network facility.


    Christy Terrell
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    “I have had to take my husband and daughter there. Both times, everyone treated us very well. They were fast, kind, very helpful, as well as getting accurate diagnoses for both my husband and daughter. I'm not big on doctors, so trust me, this is high praise.”
    Christine Marsh
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    “Fast and friendly. Great medical office, a wonderful and warm experience from start to finish. They treated my mother exceptionally. Appreciate the Dr. for taking the time to go over the diagnosis clearly and treatment options to me and my mom. I would recommend this place.”
    William Black
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    “Tripped over a cable in my shop. Suffered a broken arm. Went to Exceptional Emergency Center the next morning. Was seen immediately. Staff was attentive, kind and caring. X-rays were taken, and a temporary cast was put on my arm. Told me to follow up with Beaumont Bone & Joint. Left with a complete packet containing X-rays and a physician’s report to bring to Beaumont Bone & Joint. I received exceptional care here. Would definitely recommend.”
    April Fry
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    “I would recommend going here. The staff and doctor were awesome. They truly listen, and they accurately try to find what’s going on, instead of throwing a bunch of pain medications and sending you out the door. The doctor took his time and found out what was really going on with me. Thanks again for the great care!”
    Kyla Parker
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    “Excellent customer service! The nurses and Doctor were so nice and genuinely concerned about how I was feeling and my wellness. The best place to go. They saw me right away, no wait time.”

    3330 FM 365, Port Arthur, TX 77642


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    The Exceptional Emergency Room staff and physicians care about you and your loved ones. We are here 24/7 for all your emergency care needs.

    1. If you are experiencing fever, shortness of breath, chest pain, dizziness, weakness, numbness, sensory loss, or any other emergent medical problems, please call 911 or seek medical care immediately at your nearest Emergency Room.
    2. To provide the highest quality emergency medical care to our communities, we are directing all routine COVID testing to outpatient community resources.
    3. Testing through local resources, including your primary care doctor, urgent care, walk-in clinic, or local health department, is appropriate under the following circumstances:
      1. If you have been exposed to a person known to have COVID, and you do not have symptoms, we recommend that you self-quarantine at home and seek testing 4-5 days after exposure. It often takes this long for the infection to be detected by routine lab testing.
      2. If you have no symptoms or very mild symptoms, outpatient testing is also typically appropriate.
      3. Please follow this link for local COVID testing resources.
    4. If you have tested negative, you should still self-quarantine for 14 days from the day of suspected exposure as it can take anywhere from 2-14 days to come down with symptoms of this infection.
    5. Please kindly limit your phone time with our Emergency Rooms as the phone lines are needed to communicate with other health care entities and to provide patients their test results. Thank you for your understanding during this trying time.