Insurance Information

Texas House Bill No. 2041 Facility Posting Notice and Patient Disclosure Notice.

1. Texas House Bill No. 2041 Facility Posting Notice

The following notice has been posted in accordance with Texas HB No. 2041 and is hereby effective September 1st 2019 for Patient Notification:

  • This facility is a freestanding emergency medical care facility.
  • This facility charges rates comparable to a hospital emergency room and may charge a facility fee for medical treatment.
  • Either the facility or a physician providing services at the facility may be out-of-network with the patient’s health benefit plan.
  • A physician providing medical care at this facility may bill separately from this facility for the medical care provided to a patient.
  • Exceptional ER is out-of-network for all benefit plans at this time.

If you have any questions please let our front desk Administrative Assistant know and they will get the Center Management for you to address any immediate concerns.


Exceptional Emergency Center

2.Texas HB No. 2041 Patient Disclosure Notice

As a result of House Bill 2041, effective September 1, 2019 Exceptional Emergency Center must disclose the following to our patients or patient’s legal representative that present to the facility. All patient charges will be based on patient presentation and clinical diagnosis required:

  • Exceptional Emergency Center is currently out -of-network with all patient health plans at this time.
  • This Facility charges a facility fee for medical treatment.
  • Exceptional Emergency Center will only bill each insurance company in accordance with established patient plans for reimbursement.

Notificación de divulgación del paciente

Como resultado del Proyecto de Ley 2041 de la Cámara, vigente a partir del 1 de septiembre de 2019, el Centro de Emergencia Excepcional debe divulgar lo siguiente a nuestros pacientes o al representante legal del paciente que se presente en el centro. Todos los cargos de los pacientes se basarán en la presentación del paciente y el diagnóstico clínico requerido:

  • El Centro de Emergencia Excepcional está actualmente fuera de la red con todos los planes de salud      del paciente en este momento.
  • Esta instalación cobra una tarifa de instalación por tratamiento médico.
  • Exceptional Emergency Center solo facturará a cada compañía de seguros de acuerdo con los planes de reembolso establecidos por los pacientes.

For ALL Patient Billing Inquiries:

Phone: 469.436.3110

Medical/ Billing Records request:

Phone: 469.436.3110
Fax: 469.436.3330

Insurance Companies and Adjustors Phone: 469-341-7800 ext 202 Fax: 469-341-7887 Billing Office Manager Phone: 469-341-7800 ext 202 Fax: 469-341-7887 Email:
Billing Department Address: 1100 S. Akard Street Dallas, TX 75215
Patient Request for Itemized Bill Form. Fill Online Form

About Our ER care Services

The Exceptional Emergency Centers offers a wide range of onsite emergency care services with state-of-the-art equipment and minimal wait times. Our Goal is to provide quality emergency care to every demographic in the communities we serve.
Exceptional ER equipment

Exceptional ER

Onsite Services
  • CT Scans
  • EKG
  • Cardiac Monitoring
  • Ventilation/Intubation
  • Digital X-Rays
  • Ultrasounds
  • Splints, Slings, Crutches, Ortho Boots
  • Strep, Mono, and Flu Tests

Exceptional ER

Emergency Care
  • Headaches
  • Fever/Flu
  • Pneumonia
  • Bronchitis
  • Allergic Reactions
  • Abdominal Pain
  • Blood Clots
  • Migraines
  • Asthma
  • Sinus Infections
  • Skin Rashes
  • Dehydration
  • Chest Pain
  • Strep Throat
Exceptional ER
Exceptional ER

Exceptional ER

Trauma Care
  • Concussions
  • Sprains
  • Dislocations
  • Seizures
  • Insect Bites/Stings
  • Burns
  • Broken Bones
  • Lacerations
  • Animal Bites
  • Sports Injuries
So how is Exceptional ER different from other emergency facilities? Here are the facts about ER facilities:
Features/Procedures Exceptional ER Hospital ER Urgent Care Clinic
Treats lacerations, sprains, bruises, etc Yes Yes Yes
Treats chest pain/heart attack Yes Yes No
Treats abdominal pain Yes Yes No
Treats respiratory distress Yes Yes No
CT scanners and digital X-rays for head injuries, chest pain, broken bones, etc Yes Yes No
EKG and cardiac enzyme analysis Yes Yes No
Ultrasound Yes Yes No
Cardiac onsite lab tests Yes Yes No
Transfer arrangements with nearby hospital if needed Yes Yes No
Streamlined billing Yes No No
Drastically reduced wait time Yes No No
Immediate access to board-certified physicians Yes No No
Fully certified Laboratory for quick results/diagnosis Yes No No
Easy and convenient billing Yes No No

The Exceptional Choice for You & Your Family.

Click on each location tab to learn about the Chargemaster Fees & Shoppable Service Fees
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The Exceptional Emergency Room staff and physicians care about you and your loved ones. We are here 24/7 for all your emergency care needs.

  1. If you are experiencing fever, shortness of breath, chest pain, dizziness, weakness, numbness, sensory loss, or any other emergent medical problems, please call 911 or seek medical care immediately at your nearest Emergency Room.
  2. To provide the highest quality emergency medical care to our communities, we are directing all routine COVID testing to outpatient community resources.
  3. Testing through local resources, including your primary care doctor, urgent care, walk-in clinic, or local health department, is appropriate under the following circumstances:
    1. If you have been exposed to a person known to have COVID, and you do not have symptoms, we recommend that you self-quarantine at home and seek testing 4-5 days after exposure. It often takes this long for the infection to be detected by routine lab testing.
    2. If you have no symptoms or very mild symptoms, outpatient testing is also typically appropriate.
    3. Please follow this link for local COVID testing resources.
  4. If you have tested negative, you should still self-quarantine for 14 days from the day of suspected exposure as it can take anywhere from 2-14 days to come down with symptoms of this infection.
  5. Please kindly limit your phone time with our Emergency Rooms as the phone lines are needed to communicate with other health care entities and to provide patients their test results. Thank you for your understanding during this trying time.