Neighbors Emergency Center -Lubbock Is NOW EXCEPTIONAL EMERGENCY CENTER

Neighbors Emergency Center – Lubbock Is NOW

under Exceptional Healthcare Inc.

(November 19, 2018) – Lubbock’s Neighbors Emergency Center, located at 50th and Quaker St., is transitioned
to the new ownership of Exceptional Healthcare. The center will continue to operated by the same
exceptional team. “Our staff are passionate about what we do”, says facility director, David Poe.
Exceptional Emergency Center is a freestanding ER that provides emergency healthcare 24 hours a day, 7 days
a week, with a fully-equipped lab and emergency team. The center offers high level emergency care with
little-to-no wait time, state-of-the-art ER equipment, board-certifed physicians, and highly experienced
In addition to providing emergency services, Exceptional Lubbock continues to put the Lubbock community
as a priority through contributions and involvement within Lubbock’s city, school districts, and local efforts.
Exceptional Healthcare Inc. is passionate about serving several communities across Texas.
“At Exceptional, we understand that emergencies are inevitable and our goal is to offer the most exceptional
care, comfort, and support for families through that time”, says CEO Jeff Love.

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The Exceptional Emergency Room staff and physicians care about you and your loved ones. We are here 24/7 for all your emergency care needs.

  1. If you are experiencing fever, shortness of breath, chest pain, dizziness, weakness, numbness, sensory loss, or any other emergent medical problems, please call 911 or seek medical care immediately at your nearest Emergency Room.
  2. To provide the highest quality emergency medical care to our communities, we are directing all routine COVID testing to outpatient community resources.
  3. Testing through local resources, including your primary care doctor, urgent care, walk-in clinic, or local health department, is appropriate under the following circumstances:
    1. If you have been exposed to a person known to have COVID, and you do not have symptoms, we recommend that you self-quarantine at home and seek testing 4-5 days after exposure. It often takes this long for the infection to be detected by routine lab testing.
    2. If you have no symptoms or very mild symptoms, outpatient testing is also typically appropriate.
    3. Please follow this link for local COVID testing resources.
  4. If you have tested negative, you should still self-quarantine for 14 days from the day of suspected exposure as it can take anywhere from 2-14 days to come down with symptoms of this infection.
  5. Please kindly limit your phone time with our Emergency Rooms as the phone lines are needed to communicate with other health care entities and to provide patients their test results. Thank you for your understanding during this trying time.